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It is part of our branding. The company refers to the clients as Ace because it is synonymous with the word master. Master means the one who is in charge of an organization. On the other hand, an Ally means the supporter, the helper, and the one who serves the master. The company values hierarchy. We make sure that the Aces are all well supported by the Allies in whatever they need.

While the company is co-founded in New Jersey, America, the people working are mostly Filipinos. These people are not your typical outsourcing assistants. They are professional and highly-trained in the field who are all proficient in the English Language. They can adapt well to the culture and nature of how people from different countries run their businesses to suit the Aces’ business needs.

AVA is a company that offers virtual solutions to clients. Employees of the company are real people who provide services online. We train our allies to fit your standards. We also make sure they can easily comprehend your business’ workflows to provide you with quality service. There are tools that our company uses where Aces, Allies and the alliance’s account manager can easily communicate for further support.

When the matching process between the Ace and Ally is complete, the company gives the Ally an intensive two-week training to familiarize your business’ branding and tools. The training would be supervised by the training and learning development committee to ensure that the Ally comprehends everything necessary for the job.

There’s an account manager who oversees everything that’s happening between alliances. They make sure that every tasks assigned to Allies will be completed before the given deadline. They make sure that whatever tasks you tell them to do, the Allies will deliver. So rest assured that you are being taken care of.

Yes, you can certainly do so. We allow changing your Ally if it doesn’t work out for you. State the reason why you decided to change so that if anything, your current ally can improve and adjust to better the services in the future. We will begin the rematching process immediately upon submission of request.

We give Aces an option to hire full-time or part-time Allies. Choosing part-time Ally does not mean that he or she is not as dedicated as when you hire full time Allies. They are also able to work with full of enthusiasm and eagerness based on the standards the company and the Aces agreed upon.

We always make sure that your information is safe with us. Our online portal has some additional features and measures to safeguard sensitive information. We will also make sure that whatever information your Ally has from you and your business will stay confidential between the two of you.